Frequently Asked Questions



What is a Remanufactured cartridge?

A remanufactured cartridge is a recycled cartridge that has been refilled and restored to "like-new" quality. The remanufacturing process cartridges go through is extensive. They are first inspected to insure there are no visible marks or defects. They are then drained of any remaining ink and ultra-sonically cleaned to ensure a clog-free printhead. Cartridges are then refilled with high quality ink, print tested to ensure quality printing, and then given a final inspection. If a cartridge doesn't pass every step and quality test in this process, it is thrown out.



What is "O.E.M."?

O.E.M. (or OEM) stands for 'Original Equipment Manufacturer'. This refers to the original manufacturer such as HP, Epson, or Lexmark. OEM is the new "name-brand" product which you would buy at the store.

Are your products O.E.M.?

Some products are, but most of them are not. Many of the cartridges we carry are high quality remanufactured and brand new compatible cartridges. Each cartridge listing is individually labeled as to whether it is a new compatible, remanufactured, or a genuine OEM cartridge. Furthermore, we guarantee their quality and performance to be the highest of quality or your money back.

Is Remanufactured the same as Refurbished?

No.  Refurbished usually means an item was originally defective, but was reworked by the factory and repaired. Remanufactured means that the product worked perfectly well for it's initial purpose. Then is was been taken apart down to it's key components, cleaned, inspected, reassembled and tested for use again. Just because a cartridge ran out of ink, doesn't mean the printhead and electronics are not still in perfectly working order.

Are the Epson and Canon compatible products new?

Yes, they are new products, however they may not be original OEM branded products. We carry a combination of orignal OEM brand products, new compatible products, and remanufactured products. Each individual product is labeled as to which type it is. Our new compatible products are new cartridges that are made by a different company other than Epson or Canon. All cartridges are still 100% Guaranteed. To find inkjet cartridges for your Canon printer go to our Canon printer supplies section. To find inkjets for your Epson printer, go to our Inkjet cartridges for Epson printers page.

Will these products void my warranty?

No.  In fact, there is legislation in place to prevent this. The manufacturer is not allowed to void the warranty on your printer because you use a compatible supplies or a refill kit. (read the Magnuson-Moss Act regarding warranties)



How do I know which cartridges I need?

Look on the cartridge itself for the model number. This number is the one to reference in our inkjets section.

Do you sell "G" (half-full) starter cartridges?

No, we don't.  However we do sell the appropriate replacement fully-filled cartridges ("A", "AN", etc.). Typically, "G" cartridges (designated by the last letter of an HP cartridge model number) are the cartridges that come with new printers. These cartridges are not completely filled to lower the cost of new printers. When you order a cartridge from ASAP Inkjets, you will always get a full cartridge.



Should I try to print with my old cartridge after it's empty?

No!  An inkjet printer works by heating a very small amount of ink, which is then jetted onto the paper. The ink cools the resistors used to heat the ink. If there is no ink, the resistors overheat and burn out. This shortens the life of the printhead. So, when the low ink warning light glows, it is time to change your cartridge. Keep a spare cartridge ready to go, and you won't have to stop printing, except to change cartridges.

How do I buy a cartridge online?

At the top of any page, use the dropdown box labeled "Quick Product Links" to select the product you're looking for. Find the replacement cartridge model you need and then click on the appropriate "Buy" icon to add it to your shopping cart. When finished shopping, click the "Check Out" button from the Shopping cart contents page to complete your mailing and payment information.

Can I order by mail?

Yes.  Follow the instructions and a form to fill out at http://www.asapinkjets.com/mailorderform.html.



How much is shipping?

Shipping charges are explained in detail on our shipping information page.

Are your products guaranteed?

Yes.  We offer a 183-Day 100% Money Back Guarantee on everything we sell. For more information, please review our Guarantee page.

Which credit cards do you accept?

We currently accept Visa, MasterCard, American Express and Paypal.

Do you take purchase orders?

Yes.  We do take purchase orders from companies and organizations who have setup accounts with us and have completed our initial signup info. If you would like to buy from us using purchase orders, just send us a message through the contact page, and we'll reply with the information we need from you.

Do you accept international orders?

No.  We do not accept international orders (including Canada). Sorry, but the Post Office simply does not have any method for order tracking outside the United States. We have also found that even though with the promise of 4-6 days, it has taken some orders over 3 weeks to arrive. Some have even been lost as well. Sorry...

Can I to combine two orders?

Sorry, we cannot combine orders. Once orders are placed they are immediately put into the processing queue. On rare occasions we can, but only if you notify us quickly before your first order is processed. Once an order is processed by our shipping department, you will have to place a second order online.

How can I contact you?

Click here to jump to our contact information page.

Why won't my cartridge fit into my printer?

Depending on the cartridge model, a temporary plastic clip may be attached to the cartridge. This clip is to help seal and protect the cartridge during transit. Check to make sure this plastic transport clip is removed from your inkjet cartridge. If this is not the problem, check to verify that you have the correct inkjet cartridge model for your printer.

My printer gives me an error message.

If an error message pops up on your screen, it is most likely due to dirty electrical contacts on the cartridge, or possibly on the printer where the electrical contacts meet. Clean off the contacts with folded paper towel dipped in alcohol or household degreaser, and try again. Be careful not to pull up the edges of the cartridge electrical contact ribbon. Circular motions work best.

My cartridge doesn't seem to print properly.

Check out our Troubleshooting page to find help with your cartridge problems.

How do I return an item?

Please review our returns & exchanges page.

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